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Medical Chatbots Use Cases, Examples and Case Studies of Generative Conversational AI in Medicine and Health

chatbot use cases in healthcare

If you wish to know anything about a particular disease, a healthcare chatbot can gather correct information from public sources and instantly help you. GDPR compliance requires an active patient’s consent before storing any of their personal information in the database. On the other hand, HIPAA compliance allows healthcare companies to freely process patient’s data while it is being stored and transmitted with proper security standards. Unlike GDPR, HIPAA regulation doesn’t give a patient a right to erase their records from a hospital’s database anytime they want. Here, in this blog, we will learn everything about chatbots in the healthcare industry and see how beneficial they are.


The essence is that such chatbots are equipped to collate data which can be used to formalize weekly, monthly, or annual reports, and used for strategic decision making. Let us take, for example, if the chatbot receives queries, most of which are redirected towards a cardiologist. Such data can be used to boost awareness about cardiac health and maybe even help in workforce planning.

2 User Privacy Vulnerabilities

CEO of Conversa Health Murray Brozinsky suggests automated support will become increasingly necessary in the future of health care. Kartly.io offers you a platform that helps your agents deal with conversations efficiently. Our platform has all the features you need to engage with customers and collaborate with colleagues. But, compared to other means, using WhatsApp to contact patients offers more benefits. Healthcare businesses can use WhatsApp to promote new services or doctors.

  • As is the case with every custom mobile app development, the ultimate expense will be decided by how upgraded your chatbot app will end being.
  • As long as certain keywords are setup to be detected in the chatbot, a patient can follow the multiple choice prompts or type in any question and have the chatbot understand and respond.
  • Chatbots can ask simple questions like a patient’s name, contact, address, symptoms, insurance information, and current doctor.
  • Originally developed in response to the Ebola outbreak to reach frontline workers with basic text and audio messages,33 it can now also be implemented in WhatsApp and Facebook messenger.
  • A couple of years back, no one could have even fathomed the extent to which chatbots could be leveraged.

You can also use this information to make appointments, facilitate patient admission, symptom tracking, doctor-patient communication, and medical record keeping. Through a simple conversational virtual assistant, patient feedback can help you understand patient behavior towards your services and help you improve accordingly. Babylon Health offers 24/7 healthcare consultation services to patients with medical professionals remotely.

What are AI Chatbot – Healthcare chatbot use cases

Many healthcare providers use healthcare Chatbot use cases so that patients can check their symptoms to figure out what’s wrong with them. Because Chatbots use natural language processing (NLP), they can readily grasp the user’s request regardless of the input. Patients save time and money with Chatbots, while doctors can devote more attention to patients, making it a win-win situation for both. Technology and the use of data has changed how we do things, and it’s no different in healthcare.

The use of chatbots for wellness program management is still in its infancy. However, a few businesses like MetLife & Cigna are already experimenting with virtual assistants. Overall, ensuring effective wellness programs via chatbots leads to a healthier & more productive workforce. The healthcare chatbot provides a valuable service by handling non-emergency prescription refills.


The app users may engage in a live video or text consultation on the platform, bypassing hospital visits. At ScienceSoft, we know that many healthcare providers doubt the reliability of medical chatbots when it comes to high-risk actions (therapy delivery, medication prescription, etc.). With each iteration, the chatbot gets trained more thoroughly and receives more autonomy in its actions.

Health+Tech The role of AI chatbots in healthcare access … – Jamaica Gleaner

Health+Tech The role of AI chatbots in healthcare access ….

Posted: Sun, 28 May 2023 07:00:00 GMT [source]

Healthcare chatbots can be a valuable resource for managing basic patient inquiries that are frequently asked repeatedly. By having an intelligent chatbot to answer these queries, healthcare providers can focus on more complex issues. Patients can quickly assess symptoms and determine their severity through healthcare chatbots that are trained to analyze them against specific parameters.

AI-based insurance apps will build an encrypted channel to communicate online with the respective insurer. The healthcare industry has recently seen a surge in the use of chatbots for engaging patients. In fact, in the U.S., most of the hospitals have already realized the potential these chatbots hone and have started using them for better patient engagement and medical support. When hospitals use AI chatbots in healthcare, this software product gathers all the information from the patients and stores it. If any cyber-attack happens because of security issues, the patient’s data can fall into wrong hands. This intuitive platform helps get you up and running in minutes with an easy-to-use drag and drop interface and minimal operational costs.

chatbot use cases in healthcare

If you are considering adoption of an AI solution in your healthcare facility or company, it is important each of the following AI use cases. Join us as we delve into the remarkable potential of AI in healthcare, a realm that holds the key to staying ahead and delivering exceptional patient care while driving operational efficiencies. In a landscape inundated with information and speculation, we aim to provide concrete examples of AI’s practical applications within the healthcare industry.

ScienceSoft’s software engineers and data scientists prioritize the reliability and safety of medical chatbots and use the following technologies. To develop an AI-powered healthcare chatbot, ScienceSoft’s software architects usually use the following core architecture and adjust it to the specifics of each project. The Sensely chatbot is about making healthcare accessible and affordable to the masses.

  • In other words, chatbots are less advanced than some innovative AI solutions, but they’ve come a long way since their introduction.
  • Woebot, a chatbot therapist developed by a team of Stanford researchers, is a successful example of this.
  • Similarly, the widespread use of chatbots for medical purposes could invite cybersecurity and data privacy concerns from patients, for valid reasons.
  • Conversational AI in healthcare can be used to verify important information such as insurance coverage and current symptoms as well.

Similarly, conversations between men and machines are not nearly judged by the outcome but by the ease of the interaction. This concept is described by Paul Grice in his maxim of quantity, which depicts that a speaker gives the listener only the required information, in small amounts. Doing the opposite may leave many users bored and uninterested in the conversation. One of the key elements of an effective conversation is turn-taking, and many bots fail in this aspect.

Provide information about Covid or other public health concerns

It can then provide predictive insights to healthcare providers, notifying them of upcoming maintenance requirements or potential malfunctions. This allows facilities to take preventive measures, such as scheduling maintenance during non-peak hours or proactively replacing components, to avoid unexpected breakdowns and disruptions in medical services. Another use case is the Walk-in wait time assistance provided by Generative AI chatbots. Users can easily access the wait times for walk-in clinics in their vicinity, enabling them to locate the nearest clinic with the shortest wait time. Additionally, there is an option to refine the search by including only “in-network providers,” ensuring compatibility with their insurance coverage. When we are talking about healthcare chatbot use cases, we should not ignore this application.

chatbot use cases in healthcare

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chatbot use cases in healthcare